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Home » Information for all users » Technical support

Technical support

If you are unable to locate the information you require in https://lx.uts.edu.au/ and our learning and Teaching Systems ITU pages, try contacting the Subject Coordinator or Instructor. If the issue is more technical, please contact the UTS IT Support Centre.

Note: Please click on the titles for the accordion to open.

Kaltura

Click on the hand icon if you are submitting an assignment and you want to know about the steps?

Are you interested in capturing your screen and your camera at the same time?

Your uploaded media entry or captured media is too long and you wish to edit it?

You have a group assignment and need to share your media entry with your classmates?

Do you find it necessary to edit the automated machine caption?

Would you like to download your media entry but don’t know how?

Kaltura Go mobile application

Zoom

Click on the hand icon if you need to join a Zoom course meeting and want to know how?

Do you need to access your Zoom cloud recordings?

Are you iterested to see the details of upcoming or previous course meetings?

REVIEW

What is REVIEW and how to access it?

One of my subjects is not listed in REVIEW. How can I get it added to my list of subjects?

Why I cannot see the grades of my tasks?

Why I cannot see my REVIEW subjects’ tasks?

Turnitin

How to submit a Turnitin assignment?

ProctorU

Apart from preparing myself for my ProctorU online exam, is there anything that I need to do prior to my exam?

What are the technical requirments for my online exam in ProctorU?

Is there any technical checklist for me to easily review it prior to my exam?

How to start an online exam in ProctorU?

Recommendations for a successful online exam.

More information:

Learning and Teaching Systems’ technical team

Learning and Teaching ecosystem is maintained by the Learning and Teaching Systems team in the Information Technology Unit (ITU).

The team members are:

  • Conrad Frankland (Manager)
  • Shirin Bayat
  • Manzoor Mohammed
  • Randel Morales
  • Adham Muhseen
  • Prakash Pandey
  • Kate Schriber
  • Dipesh Thapa

IML Learning Design & Technology Support for Staff

The IML LX team works in the LX.lab and in the faculties to support the effective use of technology-enhanced learning.

Pages

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  • _include_IT_Support_Centre
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  • Access Zoom recordings of a Canvas course
  • Administration Authorisation 2024
  • Details of the Zoom course meetings in Canvas
  • Join a Zoom course meeting through Canvas
  • Kaltura
    • Kaltura Go Mobile App
    • Why Publishing Medias?
    • Supervisors Access to MyMedia of Kaltura
    • Restrict access to your media with Scheduling
    • Canvas Media Analytics
    • Channels to Group & Control Access to Your Media
    • Download Webcam recording
    • Download your media from Kaltura
    • How to share a Playlist
    • Introduction to Kaltura Lecture Capture
    • Kaltura admin dashboard
    • Kaltura Closed Caption
    • Kaltura Interactive Path
    • Kaltura Menu or Channels
  • Kaltura assignments
  • Kaltura My Media – New placement
  • Known Issues
    • Chief Instructors in SPARK cannot select the correct UTSOnline subject as an enrolment source
    • Incorrect Rubric display in graded Portfolio Artefacts
    • Statistics Reporting for a content item contains incorrect data
    • Turnitin submission error – An unusual number of excessively long or short words
    • Zoom cloud recordings are not showing in ‘Gallery View’
    • Microsoft Office issue with Shared Portfolios
    • Turnitin bulk download issue
  • List of Schools
  • New approval process for Faculty Admin (FA) and Grade Faculty Admin (GFA) Canvas Roles
  • ProctorU FAQ
  • REVIEW new features
  • REVIEW November 2017 Upgrade Summary
  • REVIEW was upgraded to version 3.6.11 on February 27 2019
  • Search Results
  • Similarity Scores not updated after Assignment Due Date
  • SPARKplus upgrade from v3.05 to v3.12
  • Student guide Learning and Teaching applications
  • Systems’ Status
    • Atomic Jolt Discussions
    • Atomic Jolt Poll
    • Atomic Jolt Search
    • GradesPlus
    • Kaltura status
    • Turnitin status
    • Zoom Status
  • UTSOnline
  • Zoom Meeting Guide
  • Information for all users
    • Technical support
    • Applications file retentions and account data
    • Authorised faculty contacts
    • Key session dates in Student Canvas
    • REVIEW Staff User Guide
    • SPARKPlus User Guide
    • SPARKPlus: moderating group work assessment
    • Technical integration request
    • REVIEW FAQ
  • Learning and Teaching Systems ITU
  • Detecting similarity matches for consecutive student submissions in the same subject
  • Detecting similarity matches to earlier submissions
  • How to access Review
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  • SPARKPlus is temporarily unavailable
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© Copyright UTS - CRICOS Provider No: 00099F - 2 March 2017 9:32am. This page is authorised by the Manager, Learning and Teaching Systems, ITU.