ProctorU FAQ
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Do I need to consent, create a ProctorU account or download the ProctorU browser extension if I have a take home exam?
No. You only need to do these things if you have an AI invigilated exam. If none of your exams are AI invigilated this session, you don’t need to consent or interact with ProctorU.
What do I need to do before I sit my take home exam?
- Check that you can access your LMS
- Check that you know where your exam is, or will be, in your LMS and how to download it
- Check that you understand how to submit your exam once you are done (your subject coordinator will be able to tell you if you need to submit your exam via Turnitin or using a different method).
What equipment do I need to sit my take home exam?
- A computer
- An internet connection (you don’t need to be connected to the internet for the full duration of your take home exam – just the start, to access your exam paper, and the end, to submit it)
- Any permitted exam materials
Some take home exams will require to you write or draw on paper, so you may need extra materials. You can find out more about your exam materials under exam conditions on your exam timetable and from your subject coordinator.
You can learn more about what equipment you will need for each exam type and what to do if you don’t have it in the online exam equipment checklist.
My exam has a duration, but it’s not timed – how long should I spend on my exam?
The exam duration shown on your exam timetable is a recommendation for take home exams. Because your exam isn’t timed, the duration should be used as an indication of the expected workload. Your subject coordinator might also put into place other measures to help you identify how long you should spend on your exam, like a word count.
You should not spend the full exam availability window working on your take home exam. The exam availability window is there only to provide flexibility to students who may have other exams or who may be in different time zones. There is no need to spend longer than the indicated duration on your take home exam.
I’ve lost my internet connection, or experienced a technological issue – what should I do?
If you lost your internet connection briefly, you should try to reconnect and resume your exam attempt. Because take home exams aren’t timed, its ok if you lose connection or if you log out of your LMS. You don’t need to be online while you complete your take home exam.
Will I be able to contact my subject coordinator during my exam?
If you’re sitting a take home exam, you can contact your subject coordinator but you might not get a reply before your exam in over.
Your subject coordinator may be available for consultation during the exam window and will advise you on their availability and preferred contact method prior to the exam day.
You’ll be able to contact the Exam Hotline during your exam on +61 2 9514 3222.
I had a technical issue that prevented me from completing my exam – what should I do?
You should try and reconnect. If you’re unable to and experience technical difficulty outside of your control, you’ll need to apply for special consideration within two days after the exam. As part of this application process, suitable documentary evidence will need to be provided including a statutory declaration (a written statement signed and witnessed by approved person) covering:
- Summary of the issue
- Duration of the issue
- Severity and impact of the issue
Examples of documentary evidence include:
- Report from a service provider of an outage
- Screen capture
- Evidence of a ticket logged or service request
- Error reports